FAQ's

No. Under ABA guidelines, work done by an outsourced paralegal or support provider is treated as if performed by your own staff, provided supervision and privilege safeguards are in place. Our contracts and workflows are designed to preserve attorney-client privilege at every stage.

Unlike generic LPO vendors, Elevexa provides certified, consultative, and U.S.-aligned support. Our leadership has hands-on experience with U.S. law firms, meaning we understand litigation timelines, medical record nuances, and how attorneys actually work. We’re not just task executors, we act as an extension of your in-house team, ensuring your workflows and communication style are replicated offshore.

Data security is a top priority. Elevexa is:
    ISO 27001 Certified (Information Security Management)
    HIPAA Compliant (PHI protection)
    SOC 2 Type II Certified (Operational security & data integrity)
We implement strict access controls, encryption, secure VPNs, and regular audits to ensure complete confidentiality.

Yes. We routinely work with platforms like Clio, MyCase, Needles, SmartAdvocate, TrialWorks, and other CRMs. Our team is trained to adapt to your existing setup without disrupting your operations.

We have a multi-tier quality control system:
    First-level review by trained analysts (medical or paralegal specialists)
    Second-level review by experienced senior staff
    Random audits by a Quality Assurance (QA) team
This ensures 98%+ accuracy, with summaries and drafts ready for litigation or claim decisions without rework.

Not at all. Our approach is to mirror your existing process, templates, and reporting style. We create Standard Operating Procedures (SOPs) during onboarding to match your specific needs, meaning your staff doesn’t need to learn a “new system” just to outsource.

Our team receives jurisdiction-specific training for drafting discovery, complaints, and demand letters. For example, formatting for New York vs. California demands can vary, and we have state-compliant templates for these differences.

Yes. During trials, we can:
    Provide real-time deposition summaries
    Organize exhibit binders and evidence files
    Handle last-minute discovery responses
    Offer extended hours or weekend support
This helps your attorneys stay focused on courtroom strategy while we manage the back-office pressure.

All staff work from secure delivery centers with:
    Biometric access controls
    CCTV-monitored premises
    No personal device policy in secure zones
    Encrypted, VPN-only access to client files
    Regular cybersecurity drills
This eliminates risks associated with freelancers or home-based outsourcing.

We offer low-risk pilot projects to help you experience our processes and quality firsthand. Simply reach out to our team to discuss your requirements, and we’ll design a tailored pilot engagement. Once you’re confident in our capabilities, we can seamlessly scale up to full-time dedicated staff or larger, ongoing projects.