Our Business Process Support services cover a broad range of back-office and administrative tasks that are essential for running your organization smoothly. By outsourcing these processes to Elevexa, you free up your onshore team to focus on higher-value activities like client interaction, strategy, and growth.
What we offer
- Administrative & Back-Office Tasks: This includes data entry, data validation, document formatting, transcription, spreadsheet management, and database upkeep. We handle the routine yet critical tasks that keep your business information organized and accessible.
- Mailroom & Document Handling: Elevexa staff can manage digital mailroom functions – sorting and indexing incoming electronic documents or physical mail that’s been scanned - so your team can locate information quickly. We also assist in document production for litigation or audits (Bates-stamping, copying, binding, etc. as required).
- Client Intake and Scheduling: We can serve as your remote receptionist or intake coordinator. For law firms, we handle new client intake calls or online inquiries, gathering essential information and even performing initial conflict checks according to your guidelines. For healthcare providers, we can schedule patient appointments or manage referral documentation.
- Billing and Accounting Support: Our team is capable of performing billing entry, invoice generation, accounts receivable follow-ups, and basic bookkeeping tasks. We work with your billing software or practice management system to ensure time entries, expenses, and payments are recorded correctly and on time.
After-Hours Support: A special subset of our business process services is after-hours answering and follow-up. Elevexa offers 24/7 call answering support, so when your office is closed, calls from clients or prospects don’t go to voicemail - they reach a live, courteous representative familiar with your business. We can intake new client information for law firms (critical for attorneys who advertise 24/7), handle urgent messages, and even perform scheduled callbacks or email follow-ups outside regular hours. This ensures round-the-clock responsiveness to your clients and leads, without burdening your in-house staff.
Benefits: By entrusting Elevexa with these operational tasks, you can expect greater efficiency and consistency in your business processes. We document and perform each task according to your standard operating procedures, so the output is as if your own staff did it – only faster and with cost savings. Our support can also scale up or down as your workload fluctuates, giving you ultimate flexibility. With Elevexa taking care of the back-office, you and your team can concentrate on core functions like client service, case strategy, or patient care, knowing that the underpinning processes are in good hands.